RESOURCES / TECHNICAL SUPPORT

Clarify the test and solution boundary first.

Core processes and FAQs are open. Full solution guides and report templates require a short request. Internal and confidential files are never exposed through the public form.

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01

Sample Testing

Preparation, test flow, report scope, and data handling.

3 resources
Open accessSample Testing

Four-step sample test

Inputs and outputs from document review through report feedback.

  • Share the target, good samples, and representative defects
  • Confirm criteria, takt, field of view, and installation constraints
  • Run imaging and algorithm trials with recorded conditions
  • After complete information is received, we normally respond within one business day with an initial assessment and next steps; complex projects may take longer
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Open accessSample Testing

Sample and data handling

Attachment access, retention policy, and deletion handling.

  • Attachments are limited to editors, reviewers, and administrators
  • Retention settings and consent versions are recorded
  • Expired or manually deleted material is not reused, except where law, contract, or dispute handling requires retention
Available nowView policy
Request accessSample Testing

Sample test report template

The test conditions, samples, results, and limitations included in a report.

  • Sample and defect definition
  • Imaging, takt, and environment
  • Results, limitations, and next steps
Available nowRequest template
02

Additional resources

More public resources.

5 resources
Request accessSolution Guides

Industry solution guide pack

Selection material for new energy, web, textile, and SOP solutions.

  • Inspection tasks and typical defects
  • System composition and deployment
  • Test conditions and delivery boundary
Available nowRequest guide
Open accessFAQ

Industrial vision assessment FAQ

Accuracy, takt, sample count, false calls, misses, and interfaces.

  • Published figures support screening; final limits follow sample testing and the technical agreement
  • Provide good, boundary, and representative defect samples
  • MES, PLC, codes, and retention must be confirmed during assessment
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Open accessSupport Process

Technical support for existing projects

Issue triage starts after the problem, project name, and logs are submitted.

  • Describe the symptom, time, and impact
  • Optionally add the project number or name
  • Prepare logs, screenshots, and reproduction steps
Available nowRequest support
Open accessSoftware Interfaces

Software and support overview

Inspection, review, traceability, and technical support for existing projects.

  • Inspection and manual review interfaces
  • Analytics, export, and traceability
  • Issue priority, logs, and remote-support preparation
Available nowOpen support
Open accessRelease Notes

Public releases and compatibility

Approved software releases, compatibility scope, and update notices.

  • Only reviewed public version information appears here
  • Project-specific builds and internal patches remain private
  • Confirm camera, system, and interface compatibility before upgrading
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